Last Updated: October 31, 2026
Welcome to Ruby Moon Roasters LLC! These Terms of Use govern your access to and use of our website, including any purchases made through our online store. By visiting our website or placing an order, you agree to these terms. Please read them carefully.
1. Website Use
Our website is intended to provide information about our coffee, roasting process, products, and services, as well as allow customers to purchase products online.
By using this website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and complete information when placing an order.
- Not attempt to interfere with the website’s functionality, security, or operation.
- Not use the website to distribute harmful software, spam, or unauthorized content.
We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date.
Because coffee is an agricultural product, natural variations in flavor, aroma, color, and appearance may occur between batches, harvests, and roast dates. These variations are a normal part of coffee and do not necessarily indicate a product defect.
Product images are provided for illustrative purposes. Actual packaging, labels, and product appearance may vary.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
3. Orders and Payment
By placing an order through our website, you agree that:
- All information provided during checkout is accurate and complete.
- You are authorized to use the payment method provided.
- You agree to pay the listed price, applicable taxes, and any shipping or handling charges.
We reserve the right to refuse, cancel, or limit orders at our discretion, including orders that appear fraudulent, contain pricing errors, or involve product availability issues.
If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
4. Shipping and Delivery
We make every effort to process and ship orders within the timeframes stated on our website.
Delivery estimates are provided as a guide and are not guaranteed. We are not responsible for shipping delays caused by carriers, weather, natural disasters, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information at checkout. Additional costs resulting from incorrect or incomplete addresses may be the customer’s responsibility.
5. Returns, Refunds, and Exchanges
Because coffee is a perishable food product, we generally cannot accept returns of opened coffee products.
If you receive an incorrect, damaged, or defective product, please contact us within 5 business days.