Last Updated: October 31, 2026
At Ruby Moon Roasters LLC, we take pride in the quality of our coffee and want you to be happy with your purchase. Because our products are food items, all sales are final.
No Returns or Exchanges
We do not accept returns or exchanges on coffee or other products purchased through our website. This policy helps us maintain product quality, freshness, and food safety.
Please review your order carefully before completing your purchase.
Refund Considerations
Although we do not offer standard returns or exchanges, we understand that occasionally something may go wrong with an order.
Refunds may be considered in specific circumstances, including:
- You received the wrong product.
- Your order arrived damaged.
- Your order was incomplete or missing an item.
- There is a verified issue with the quality of the product.
Refunds are not guaranteed and are evaluated on a case-by-case basis.
How to Request a Refund
If you experience an issue with your order, please contact us within 5 days of delivery.
Include the following information:
- Your name and order number.
- A description of the issue.
- Photos of the product or packaging, if applicable.
Contact us at info@rubymoonroasters.com.
Please allow us time to review your request. If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Questions?
If you have questions about our Return & Refund Policy or need assistance with an order, please contact us at info@rubymoonroasters.com
Thank you for supporting our micro-batch coffee roasting business!