Last Updated: October 31, 2026
Thank you for shopping with Ruby Moon Roasters LLC! We appreciate your support and look forward to getting freshly roasted coffee into your hands.
Here's what you can expect when placing an order through our website.
Order Processing
We roast, prepare, and package our products with care.
Orders are typically processed and shipped within 3–4 business days of receiving your order.
Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During particularly busy periods, processing times may occasionally be longer. We appreciate your patience!
Shipping and Delivery
Once your order has shipped, delivery times will depend on the shipping method selected and the destination.
If tracking information is available, it will be provided once your order ships.
Please note that estimated delivery dates are not guaranteed. Shipping delays may occur due to carrier issues, weather, holidays, or other circumstances beyond our control.
Shipping Information
Please double-check your shipping address before submitting your order. We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. While we cannot guarantee changes can be made after an order is placed, we will do our best to help.
Lost, Delayed, or Damaged Shipments
If your order has not arrived within the expected delivery timeframe, or if your package arrives damaged, please contact us at info@rubymoonroasters.com.
We will work with you to review the situation and determine the appropriate next steps.
Please include your order number and any relevant photos or tracking information when contacting us about a shipping issue.
Questions About Shipping?
We're happy to help! If you have questions about an order or our shipping process, please contact us at info@rubymoonroasters.com
Thank you for choosing Ruby Moon Roasters LLC and supporting our coffee roasting business!